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FedPoint is seeking an experienced ServiceNow Administratorto play a crucial role in maintaining and optimizing our ServiceNow platform. If you're passionate about innovation and operational excellence, we want to hear from you! As a ServiceNow Administrator, you'll be responsible for ensuring the stability and usability of our ServiceNow platform. Collaborate with cross-functional teams, manage upgrades, develop modules, and support our business processes. Be a key player in maintaining data integrity and aligning the platform with our business strategy.

To be considered for a fully remote role, applicants must reside in the following states: AZ, CT, FL, GA, ME, MD, MA, MS, NH, NC, SC, TN, VA

Responsibilities:

- Maintain stability and usability of Production and Non-Production instances.

- Monitor system performance, identify errors, and lead remediation efforts.

- Plan and lead platform and instance upgrades, manage plug-ins, and handle integrations.

- Act as a liaison between FedPoint and ServiceNow support teams for incident support.

- Ensure data integrity within the Configuration Management Database (CMDB).

- Partner with security teams to ensure platform security aligns with necessary requirements.

- Contribute to audit evaluations and execute remediations.

- Collaborate with Enterprise Architecture teams to document overall platform design.

- Stay up-to-date with the latest ServiceNow features, recommending and implementing improvements.

Development and Support

- Develop, configure, and customize ServiceNow modules using JavaScript, Angular, and web technologies.

- Integrate ServiceNow with external systems through REST API, SOAP API, and other methods.

- Provide configuration assistance to developers, leading best practices in design and implementation.

Team Collaboration

- Provide coaching and training support to team members in 1:1 and small group settings.

- Offer feedback to the management team on opportunities for team training and coaching.

Education and Experience:

- 3+ years of proven experience as a ServiceNow Administrator.

- Proficiency in JavaScript, Angular, and web technologies.

- Experience with integrating ServiceNow with external systems.

-Experience with mentoring team members and supporting professional development

- ServiceNow certifications preferred.

- Experience with CSM, ITSM, GRC, FSO, or similar ServiceNow modules.

- Knowledge of ITIL and/or SDLC best practices.

- Experience in insurance/benefit administration or finance operations preferred.

- Skills, Knowledge & Competencies: Strong problem-solving, communication, collaboration, and technical aptitude.

*Note: Position may require off-hours support.*

Location: Our office is located in Portsmouth, NH. This role is open to being 100% only within the following states:

AZ, CT, FL, GA, ME, MD, MA, MS, NH, NC, SC, TN, VA

Full-Time Position M-F with core business hours

The CORE of who we are...

At FedPoint, innovation is at the core of our business model. We believe there's no such thing as big bang innovation. Rather, sustainable innovation that occurs organically during the daily pursuit of excellence is what enables us to provide world-class customer service.

In addition to working for a company with great people and an excellent reputation, what's in it for you?

• Generous 401k plan: 100% match of employee's contribution, up to a maximum of 6% salary, vests immediately.
• Lots of paid time off:3 weeks' vacation, 7 sick days, 3 personal days, and 12 paid holidays!
• Competitive benefits include health, dental, vision, disability, life, legal, flexible spending account (FSA) and Health Savings Account (HSA) options.
• 6 weeks fully-paid parental leave
• Tuition reimbursement program to support career goals.
• Corporate giving and matching gifts program.
• Volunteer program: Paid time off to volunteer and company-organized volunteering opportunities.
• A wide variety of personal, professional, and career development programs.
• Comprehensive wellness program offering a variety of resources and activities to help support your well-being in the following areas: career, financial, mental, emotional, physical, social and community.

FedPoint is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. If you'd like to view a copy of the company's affirmative action plan, policy statement or have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please call (603)433-4500. Equal Employment Opportunity Posters